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Citizen using a smartphone to begin a secure national identity application

Platform · Citizen Self-Service

Citizen Portal .

The human front door to a national identity programme. Residents start online, verify a mobile number, receive a reference and arrive at their biometric appointment prepared.

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Start remotely. Enrol with assurance.

Pre-registration should take the first layer of friction out of a national ID programme, not pretend that a high-assurance identity can be completed without the right evidence.

Citizen Portal makes the boundary clear: residents complete a guided online start, then move into the documents and in-person biometric appointment required by the programme.

ONLINE

Apply

Capture details and confirm a reliable contact number.

PREPARE

Reference

Issue a reference and make the next action unmissable.

IN PERSON

Enrol

Complete document review and biometric capture with BioEnrol.

A national ID journey that tells citizens what happens next.

Every screen has one job. The flow keeps the resident oriented, validates the mobile contact point before creating the application, and ends with a reference that carries into the next programme stage.

  1. Citizen Portal welcome screen offering first-time registration and returning applicant paths
    01

    Choose the journey

    A first-time applicant starts pre-registration; a returning applicant signs in to continue or track an existing application.

  2. Citizen Portal national ID application form with resident details
    02

    Complete citizen details

    The resident enters the essential information to open the journey, including a mobile number and preferred language.

  3. Citizen Portal mobile number verification by one-time code
    03

    Verify the mobile number

    A one-time code confirms a reliable contact channel before the application reference is created.

  4. Citizen Portal application submitted confirmation with reference number and next steps
    04

    Receive the reference

    The application reference and next steps tell the resident exactly what is required next: documents and an identity appointment.

Citizen Portal sign-in screen for returning applicant access

Made for programme operations

One citizen-facing layer. The right national systems behind it.

The portal is not a shadow registry. It guides the resident and gives the programme a clear channel for applications, updates and next actions, while high-assurance identity functions stay with the systems built for them.

BioEnrol and Civil ABIS

The in-person capture and biometric de-duplication stages that follow pre-registration.

GovPass and X-Bridge

The credential and governed-service layers a programme can connect once the identity lifecycle reaches that point.

A practical citizen experience

Mobile-first contact, preferred-language collection and a structured step-by-step journey designed for national rollout.

Make the first step in national identity simpler, clearer and ready for the steps that follow.

Plan the citizen journey, programme rules, assisted channels and connection to enrolment with Axon.

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Does applying through Citizen Portal replace biometric enrolment?
No. Citizen Portal begins the application remotely, verifies a mobile number and issues a reference. The programme can then request documents and schedule the in-person appointment required for biometric capture.
What happens after an application is submitted?
The resident receives an application reference and a clear next-steps checklist. In the demonstrated journey, the next actions are to complete citizen information, upload supporting documents and book an identity appointment.
Can a citizen return to a pending application?
Yes. The portal is designed for returning applicants as well as first-time applicants. The same secure account can be used to continue the journey and view programme-provided status.
Does the portal become the national identity database?
No. The portal is the resident-facing journey. The authoritative identity, biometric matching and programme records remain in the national identity systems selected by the programme.